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 The Preble Law FirmAntioch, California FREQUENTLY ASKED QUESTIONS AND ANSWERS Appointments Q: Where will my initial appointment take place? A: Initial appointments for prospective clients are scheduled to take place in our office in Antioch. Q: Is there a charge for my initial appointment? A: Once Mr. Preble is able to see you, there may be either a "good faith consultation fee" of $120 or a "legal options consultation fee" of $250 for setting an appointment with the firm. For your convenience we accept Visa, Master Card, American Express, and Discover Card. If you do not show for the appointment the fee will not be refunded. You can reschedule the appointment once, and need to call us at least 2 business days prior to the appointment. All of this is explained in writing in the appointment policy sheet that we send along with the appointment confirmation letter we will be sending you. Q: What should I bring to my appointment? A: In addition to specific items that we requested when the appointment was set, remember to bring all documentation pertaining to your particular situation and a list of your questions. Be also prepared to pay for any fees that may be negotiated. Q: How early should I show up to my appointment? A: We ask for you to please show up at least 10 minutes prior to your appointment. Q: Under what circumstance is a "good faith fee" or a "legal options consultation fee" refunded? A: A "good faith fee" or a "legal options consultation fee" is refunded if the appointment is cancelled at least five business days before the appointment date. Q: What if I need to reschedule my appointment? A: You can reschedule the appointment once, and need to call us at least Q: What if I do not show up to my appointment? A: If you do not show for the appointment the fee will not be refunded. Q: What if there is an emergency and I cannot make it to my appointment? A: We realize that unfortunate things happen and in such cases we are glad to accommodate individuals with a second appointment as soon as it is convenient. Q: What if I would like to cancel my appointment? A: If you need to cancel your appointment, you need to call us at least five business days before your scheduled appointment in order for a refund of your "good faith fee" to be issued. Forms of Payment Q: Besides Visa, Master Card, American Express, and Discover Card, what other types of payments do you accept? A: Besides Visa, Master Card, American Express, and Discover Card, we accept checks and money orders. For security reasons we do not accept cash. When paying by check or money order, we will need to have the payment in hand before we can set your appointment. Please have the check/money order written to: The Preble Law Firm. For identification purposes, please make sure to write your name in the memo part of the check (usually located at the bottom left hand side of checks - but no need to do so if name is printed on the check). If paying by money order, please write your name in the "Purchaser" area of the money order. Q: How do you handle a refund of a "good faith fee" or a "legal options consultation fee"? A: In the event that an appointment fee is approved for a refund, if the appointment fee was paid by credit card, there is a five percent (5%) refund fee administrative charge that will be deducted from the amount paid, the adjusted amount will be credited back to the same credit card used when the appointment was set. If the appointment fee was paid by check or money order, once the amount is posted to our business account, we will refund the amount paid less a five percent (5%) administrative fee. Our firm may be able to issue a refund by check within five working days after the date posted in our business account. For locations and driving directions please click here.
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The Preble Law Firm 3700 Delta Fair Blvd., Suite 210 Antioch, California, 94509-4074 Copyright © 2005-2007 The Preble Law Firm. All Rights Reserved. |
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